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LAC Connect - Frequently Asked Questions

LAC Connect - Frequently Asked Questions

Is LAC Connect secure?

Yes. The confidentiality of your data is our main priority. LAC Connect is a secure site that is supported by  ACS Technologies. They are the largest developer of church management software in the industry.  To ensure your data is 100% secure and protected, they utilize the most up-to-date security technology available.

Who can see my contact information on the LAC Connect site?

Only registered users have access to contact information via their password. No one else on the internet can see your information. Users MUST be in our membership database before they are given a password.

What if I do not want my contact information to be seen by other LAC Connect Users?

Once you are logged on, you may go to your personal preferences page within LAC Connect and change your options. The default setting allows other members, but not the public, to see your address, phone number, family photo, and email address. These are the same items to which members would have access in our church directory.

Who will have access to my giving record?

You and authorized Church personnel including our Bookkeeper Gloria Haq and select members members of the current Stewardship Committee will be the only people that have access to information about your giving record.  These are the same individuals who would have access through LAC's financial systems. 

What do I do if my giving record appears to be incorrect?

Keep in mind that giving records can lag behind a week or two during certain busy times of the year. Please allow at least two weeks for your record to be updated from any given date. If there is still concern that an item is not showing on your record after this two week period, please contact Gloria Haq at 914-834-1800 x310 or ghaq@lacny.org

What if I lose my password?

Send an email to Melanie Murray at  mmurray@lacny.org and request a password change. Administrators cannot see user passwords because they are private. They can only reset passwords. Once a password is reset, your new password will be emailed to you. Once you are logged back into your LAC Connect, you will need to go to “My Personal Preferences” page and choose “Change My Password.” Your new password will take effect immediately.

Can I reset my password?

Yes. Go to the “My Personal Preferences” page within LAC Connect and select “Change My Password.” Your new password will take effect immediately.

Can I bookmark the LAC Connect homepage so I do not have to go through the LAC website?

Yes. Click here for the LAC Connect Login Page. Please feel free to save the LAC Connect page to your favorites list in your web browser for easy access.

How do I update my personal information?

Go to the “My Complete Profile” tab in LAC Connect. Click on the “Pencil Icon,” or choose “Edit” in the upper right hand corner. After you update your record, then click “Submit.” This action will submit a change request to the Church office, who will review it and allow your record to be updated.  These updates are normally approved within two business days.

Want to know more?

For questions, comments, and concerns about LAC Connect please contact Melanie Murray at 914-834-1800 x300 or mmurray@lacny.org.

Last Published: July 13, 2018 4:14 PM